“These app developers have risen to the top of our research rankings due to their phenomenal dedication to their clients and their mobile app development prowess,” Clutch Business Analyst Sara Philibotte said. “We are excited to give them the recognition they deserve and to see how they continue to flourish on our platform.”
Speaking Socially Media has been proudly recognized by Clutch as one of the top premier App Development companies in the United States. Clutch’s research team review was based on on the quality of their client feedback, service offerings, portfolio of past and current clientele, and market presence. Their research on leading mobile app development companies is ongoing, and rankings are dynamic. To view our Clutch page, make sure to visit: https://clutch.co/profile/speaking-socially-media
Speaking Socially – A Top App Development Firm
Clients have always come first to our team. We knew going into our business that our company’s success would not only land in the people we’d hire, but also in who we’d provide our services to. Not too long ago, we started working with a research company called Clutch that also understood the importance of the client experience.
Clutch runs a data-driven, ratings and reviews platform solely focused on the B2B market. Its overarching goal is to provide detailed insight into a company’s performance from the client perspective, all to help new business buyers find their perfect vendor. Their team of business analysts evaluate the thousands of vendors on their site, taking elements such portfolio of work, presence in the industry, and most importantly, client satisfaction into account. To gather their data, analysts conduct one-on-one interviews with clients, asking questions about the challenge each business was facing, the services that were provided, the impact our services had on their company, and how we performed as a team overall.
Through this thorough analysis of our company, Clutch identified us not only as a 5 out of 5-star company, but as one of the best-performing mobile app development companies on their platform. Below you’ll see us specifically representing Montana as the #1 app development firm.
And here are just a few of the remarkable comments our clients gave about our work:
“There has definitely been an increase in member usage and engagement. We’ve seen a nice impact from both the website and the push notifications on the app. Our Facebook page has experienced growth as well.” – General Manager, Meadow Lark Country Club
“From personal experience, I can say more people are learning about us and we’re making great process in getting the message out. The app they created is gorgeous. It’s easy to navigate and has a great look and feel.” – Program Manager, Alliance for Youth
“Their creativity is impressive. I’ve worked with a lot of vendors, but Speaking Socially has a real ability to think outside the box, suggesting solutions we would never have considered.” – Executive Director, Great Falls Montana Tourism
“They are always very understanding, and their work ethic is excellent. I’ve seen applications they’ve created for other companies in our area, and they’re beautiful.” – AVP, Financial Institution
With our great success on Clutch, we’re equally as thrilled to have been one of the first app developers featured on their new affiliate website, Visual Objects. This portfolio-based platform will further showcase our team’s products, set of skills, and high quality of work. The recognition our team has earned continues to motivate us into the new year, where we fully expect to prosper in new projects. If there’s an idea you have in mind, don’t hesitate to reach out. We’d love to hear it.
If you have any questions regarding mobile application development, make sure to call or email our team today!
You put your life into building your business. You worked hard to build your stellar reputation! One bad review, and you see your profits drop. You can’t satisfy everyone, but one person can make it seem like you satisfy no one!
Don’t ignore the complaint: address it.
Ignoring the complaint, and hoping it will go away, will not do any thing to fix the issue. If the customer has a legitimate complaint, do your best to make it right. If it’s a broken product, apologize, and offer an exchange. If it was bad service by an employee, apologize and offer a discount, or free product, depending on the circumstances. This shows other customers that you care about the person’s concerns, and you take your business seriously. This makes you look good to prospective new customers.
Ensure that the issue is legitimate:
Some people can never be satisfied. Some might not have a legitimate complaint, but that doesn’t mean they have a right to ruin your reputation. So, ask probing questions in a polite way. If you feel someone is making up the bad review. Ask pointed questions to the reviewer, that they would only know if the event had actually happened. Explain that you are trying to make this right, but you need additional information in order to do so. If the reviewer is making up a bad review, that will become obvious quite quickly when they have no answers. This is a great way to keep your good name!
Keeping your reputation stellar takes a lot of work! Especially with the number of review sites that exist! Speaking Socially Media offers review monitoring and generation starting at only $150! Contact us today! We help boost your business to the top of the best review sites. Our goal is to help you grow!
CUSTOMER FEEDBACK DEFINES A RESTAURANT’S REPUTATION.
With the increasing prevalence of review sites, everyone can be an online food critic, and thanks to social media and mobile devices, most people are. A study in the Economic Journal revealed that just an extra half-star rating makes a restaurant 30-49% more likely to be fully booked at peak hours. In this study, there were no changes in the quality of food or service–the only difference was star rating.
Perception is everything.
Together, customers and search engines define your brand’s perception. Customers research online to build an informed opinion before choosing where to dine out.
They want lots of accurate information without much effort on their part, so rarely do they venture past page 1 of online search results. You have only a few seconds to stand out against the competition. Local search results rank restaurants based on rating, volume, and recency of reviews. When left to their own devices, customers either say nothing at all or wait until anger fuels their feedback, resulting in skewed average ratings that do not necessarily reflect the restaurant’s performance. Plenty satisfied customers don’t think to jump online after a meal, and leave licking their lips instead of using them to spread the word.
How do you get new reviews? Make it easy for your customers to write them.
Generating new reviews from across your entire customer base can balances the scales. Speaking Socially’s in-moment SMS feedback tools prompt all your customers for reviews immediately following a visit, meeting customers where they are–on their phones–and capturing sentiment while it’s still fresh. With such a convenient outlet, even customers who wouldn’t normally post online are inclined to share.
Not only do reviews put restaurants on the map; they’re also invaluable business development tools. Insights from customer feedback help all departments, from owners and management to servers and kitchen staff, learn exactly where to improve. Restaurants can highlight positive reviews on their website and social channels to use authentic experiences as promotional material. Testimonials from happy customers will help online searchers get a feel for what a restaurant is like far more effectively than menus and professional photographs.
Manage reviews, book more tables
To help restaurants streamline review management, Speaking Socially’s automated feedback collection process pre-qualifies sentiment, directing happy customers to post on top review sites like Google and Facebook. Speaking Socially’s integration with OpenTable allows restaurants to easily collect new customer reviews on OpenTable, the world’s leading provider of online restaurant reservations. This review site alone has over 15 million reviews.
Claim your restaurant on OpenTable to reach more diners, instantly book reservations, and get new reviews. What about unhappy customers? Speaking Socially routes them directly to management to share feedback in private, enabling quick issue resolution and preventing problems from escalating into public view. Respond to negative reviews promptly and thoughtfully to turn frustrated customers into loyal ones.
With the ability to solve issues in a pinch and sprinkle praise across major review sites, restaurants have the recipe for that 5-star online reputation that hungry customers crave.
About Speaking Socially
With Speaking Socially, it’s easier than ever to get new authentic customer reviews, building trust that leads to more sales. In today’s reputation economy, Speaking Socially provides the eyes, ears and algorithms necessary to create the five-star customer experiences that keep your business at the top.
